telus billing support Options
telus billing support Options
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On the other hand, soon after examining the contract, I noticed it didn’t replicate the bargains or prepare facts talked about, like the 500GB of knowledge and extra reductions for pre-authorized payments.
Those people agents working versus Telus Added benefits, instead of preserving the outdated faithful customers they make them go away to search for other company
@Oleginza Wrote: I referred to as Telus CS at 8.55AM Mountain time and they hanged up on me, stating which i have to phone throughout "regular Place of work several hours". Is that this for actual?
Have you ever tried out employing the web Chat? Go browsing to My TELUS as well as the the Chat icon will probably be with the decrease proper in the window. Respond to the questions about which kind of help you would like then preserve replying to the bot with "I want to talk to someone" right until the bot offers up and passes the Chat to an individual.
I needed to Speak to CS currently with Chat along with the Office I would like to talk to is simply accessible by cell phone. The CS on Chat arranged a phone back again at an arranged time slot. When that department identified as me later on I received anything sorted out.
• In my discussion with Juan in the loyalty staff, I was falsely accused of staying discriminatory After i referenced A different Division, which was hugely offensive and uncalled for. Juan later apologized, stating the expertise was totally unacceptable.
I guess I am just old, but I remember a time when you could connect with a company, check with a human without the need of sitting down on hold for hours, and really get customer service. Thanks Telus for a great customer expertise.
I am informed to talk to Loyalty and Resolution and however receiving no wherever. I've managed to speak to 2 individuals who referred to as on their own supervisors inside the Philippines, who couldn't help me.
• Once i known as to explain, Eunice within the BCX Wireless Vehicle crew told me which the reductions were applied. Even so, she copied and pasted Abdul’s notes, which didn't make clear the discounted facts.
If an automatic assistant asks for The explanation of one's call, point out "I want to make payment preparations for my mobility Invoice".
I am in search of the phone number to call to talk to some consultant and questioning whenever they are available in the weekend. I want to make payment preparations and attempted to on chat, however Telus technical support they explained to me I have to connect with.
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Hi @Ben708 we surely price your loyalty with us and we wish to assist. Please regulate your inbox for a message from us
Expert was quite handy. I used to be finding quite discouraged as absolutely nothing seemed to be Operating. He walked me by the method with very simple Guidance. And it ultimately worked. Wonderful work!
I'll cancel the many services property and mobile with Telus and tell my friends and family to do so, that was the worst expertise I received with Telus